What types of products does digiNexus offer?
digiNexus specializes in a curated selection of elegant accessories and innovative beauty tools. Our product range includes stunning diamond-adorned watches and advanced ultrasonic cleaners designed to enhance both style and self-care routines.
How can I ensure the quality of the products I purchase?
At digiNexus, we prioritize high-quality and luxurious products that combine functionality with sophistication. Each item is carefully selected to meet our stringent quality standards, ensuring that customers receive only the best in both beauty and practicality.
What is the shipping policy for orders placed at digiNexus?
We offer reliable worldwide delivery with free standard shipping that includes tracking information for all orders. Orders are typically processed within 1-2 business days, and shipping times vary by location, with an average delivery time of approximately 11.3 days for the United States.
What is the return policy for items purchased from digiNexus?
digiNexus has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Certain items, such as personal care goods, are non-returnable. For more details, please refer to our return policy.
How can I track my order after it has been shipped?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate its arrival.
What should I do if I receive a damaged or incorrect item?
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and take appropriate action to resolve it, ensuring that you receive the correct product in satisfactory condition.
Are there any exceptions to the return policy?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to our customer service team.
How can I contact customer service for further inquiries?
You can contact our customer service team via email at digiNexus.shop@gmail.com. We are here to assist you with any questions or concerns regarding your order or our products.